* Children policy:

• Children under 2 years old                                 : 30% adult price (one bed with parents).
• Children from 2 years old to 12 years old       : 75% adult price (one bed with parents).

  90% adult price (with extra bed).

• Children from 12 years old                                : 100% adult price

* Tour inclusive:

• Round‑trip group airfare, Japan group visa, airport taxes & security fees, and Shinkansen tickets as per itinerary.
• Accommodation: 4 nights in local 3‑star hotels + 1 night in a 4‑star hotel (twin room or Japanese‑style tatami room, two guests per room)
• Meals and entrance fees to all sights listed in the program.
• * Vietnamese speaking tour guide throughout the trip
• Saigontourist travel gifts (rolling bag, umbrella, hat, etc.) and VAT.

* Tour exclusive

• English-speaking tour guide service, including airfare and hotel expenses for the guide
• Passport issuance fee and Vietnam re‑entry visa for non‑Vietnamese passport holders.
• Personal beverages (beer, spirits during meals), phone calls, laundry, and excess baggage per airline rules
• Medication, medical treatment, and any other personal expenses not specified in the program
• Tips for guide and driver: 140,000 VND per person per day.
• Any costs arising from COVID‑19 quarantine or treatment, including testing, isolation, transportation, meals, and medical fees not covered by the travel insurance.

Important Notes

• Deposit: 50% of total tour price upon booking.
• Balance payment: at least 20 working days prior to departure.
• As per the latest regulations by the Japanese Consulate, if you cancel the trip after your visa is issued, Saigontourist is required to report your visa cancellation to the consulate.
• In case of a suspected or confirmed COVID-19 case during the tour, guests must comply with local isolation and treatment protocols, and cooperate with Saigontourist and local health authorities.
• Guests are required to stay with the group and follow the full itinerary. If you wish to leave the group, please inform our consultants at the time of booking. Additional charges may apply.
• Foreign passport holders or overseas Vietnamese must bring all passports (if holding dual nationality) and valid Vietnam visa (either stamped or separate document) for the tour.
• Guests aged 70 and above must present a medical certificate confirming fitness for international travel and be accompanied by a healthy relative under 60 years old. Guests in this age group must also purchase premium travel insurance (cost varies by tour).
• Itinerary and accommodations may be adjusted based on flight schedules and hotel availability. Exact arrangements will be confirmed at the pre-departure meeting (2–3 days prior).
• Flower viewing locations are subject to seasonal changes and weather conditions, which may affect bloom times. Saigontourist appreciates your understanding in such unavoidable circumstances.
• During peak travel seasons in Japan, hotel accommodations may be outside the city center but will meet the tour’s quality standards.
• If the final 4-star hotel (last night) is not available, Saigontourist may upgrade to another 4-star hotel in Tokyo or Osaka.
• To cancel a tour after payment, guests must visit Saigontourist’s office in person at 45 Le Thanh Ton, District 1, Ho Chi Minh City with ID and payment receipt. Cancellations by phone are not accepted.
• Saigontourist does not accept pregnant travelers (5 months or more) for international tours.
• In case of force majeure (e.g. weather, natural disasters, strikes, civil unrest, war, flight delays/cancellations, epidemics), if the tour cannot continue, Saigontourist will refund the remaining balance after deducting used service costs (visa, hotel, meals, air tickets, etc.), and will not be responsible for any further compensation.
• If one adult travels with one child under 12, the child must pay the tour rate with a separate bed.
• If the group size is fewer than 15 guests, the tour may be rescheduled or 100% of the paid amount will be refunded.

Cancellation Policy

(Not applicable for promotional tours or departures during public holidays and Tet)
Cancellations are calculated based on working days (excluding Saturdays, Sundays, and public holidays):

• More than 40 working days before departure: No charge.
• 30 working days before departure: 50% of deposit will be charged.
• 25–29 working days: Full deposit is non-refundable.
• 15–24 working days: 75% of total tour price will be charged.
• 10–14 working days: 90% of total tour price will be charged.
• Less than 10 working days: 100% of total tour price will be charged.
• After visa is issued: Tour deposit is non-refundable.
• If the Japanese Consulate refuses the visa, a visa handling fee of 3,000,000 VND will be applied.