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About us
ABOUT US
Established since 1975, Saigontourist Travel Service Co.,
Ltd. (Saigontourist Travel), an affiliate of Saigontourist Holding Company, has
made its hallmark amongst the Vietnamese leading travel management companies
that have operated successfully in all three primary tourism fields including
inbound, outbound, and domestic travel.
Comprehensive development, continuing innovation and
improvement in management technology, serving style standardization and
dedicated, professional, high-skilled staff have paved the way for enhancing
and strengthening Saigontourist Travel’s brand name popularity.
CORE BUSINESS
We are specialized in designing and operating optimal
leisure tours, meeting & incentive travel & business travel services
for customers with consulting expertise, high-quality service, and product
diversification.
COOPERATION NETWORK
Saigontourist Travel brand name has stretched far beyond the
border as broadening close partnership with over 400 travel companies, agents
from many countries and territories such as France, Japan, Germany, the United
States of America, Northern Europe, Spain, China, United Kingdom, South Korea, ASEAN, etc., and official membership of Vietnam Tourism Association
(VTA), Ho Chi Minh City Travel Association (HTA).
LEADING TRAVEL BRAND
Since 1999, Saigontourist Travel has been voted annually as the leading of Top Ten Tour Operators by Vietnam Tourism Association and Vietnam National Administration of Tourism. Saigontourist Travel is the only tourist company chosen to join “Vietnam National Recognition - Vietnam Value Award” program, organized by Vietnamese Government since 2008.
TRAVELIFE PARTNER
Since August 2024, Saigontourist Travel has achieved Travelife Partner level that recognizes the long-term efforts of Saigontourist Travel regarding sustainability and Corporate Social Responsibility. Saigontourist Travel Service Co., Ltd complies with more than 100 criteria, related to an operator’s office management, product range, international business partners and customer information. The Travelife Partner level standard is covering the ISO 26000 Corporate Social Responsibility themes, including environment, biodiversity, human rights and labor relation. Travelife is the leading international sustainability certification for the travel sector.
MISSION STATEMENT
Saigontourist
Travel, as a Vietnam’s leading tour operator, is committed to creating the
best values with its travel services for its customers, partners and to
guaranteeing the sustainable and harmonious development for the benefits of its staff and social community.
VISION
Saigontourist Travel focuses on diverse business in
terms of market, customer and travel service & product in all fields of
inbound, outbound and domestic travel with an aim to become one of the leading
travel companies in the region.
BUSINESS PHILOSOPHY
BUSINESS
FOCUS - CUSTOMER FOCUS - COMMUNITY FOCUS
Building, developing, and protecting Saigontourist Travel’s trade name over the past 49 years is an interactive process under the collaboration between the company, customers, and the community. The company’s branding and business culture is comprised of incessantly application of new management standards, development of customer-oriented products and services, strong teamwork spirit, and full awareness of the company’s responsibilities towards the community…
On that
fundamental, Saigontourist Travel puts priority on:
Business Focus: Targeting sustainable business development.
Customer Focus: Satisfying all travel demands with best services. Increasing add-on values throughout interesting personal experiences. Strengthening loyalty of current customers and simultaneously attracting the potential ones.
Staff Focus: Human resources are determined to be an
invaluable property of the company. Treating every employee with appreciation
is one of the core values in Saigontourist Travel’s traditional culture.
Staff training is concentrated on a regular basis to enhance
professionalism, dedicated serving style, career knowledge and skills, teamwork
spirit, as well as sense of responsibility. The working condition has also
received great care to improve solidarity and friendliness, becoming the second
home to every employee so as to foster the unanimity in developing
Saigontourist Travel brand name, paving the way for individual income
increase.
Community Focus: In addition to financial profits, Saigontourist Travel has always aimed at harmonizing the benefits of the social communities, while ensuring environmental-friendliness as well as suitability with our socio-economic and cultural environment, with a view to achieve an active and mutually supportive relationship with the communities throughout diversified and practical sponsorship and charity programs.
SAIGONTOURIST TRAVEL - BUSINESS SCOPE
INBOUND TRAVEL
Saigontourist Travel owns competitive advantages in the field of inbound travel thanks to the partnership network covering many countries over the world. Since established, Saigontourist Travel has been trusted by international tourists for package tours of diversified itineraries spreading throughout Vietnam.
Outstanding products of Saigontourist Travel are built based on Vietnam’s great potentials of tourism attractions, and Vietnamese strength and cultural depth, under many forms of travel such as: sight-seeing, adventure, social–culture exploration, gastronomy, eco, diving, golf, research, handicapped, and so on.
The company’s expertise is also reflected throughout the ability of operating special-interest and highly customized tours in accordance with customer’s demands, bringing the most exotic ecperiences such as contemplating the marvelous natural landscape from a helicopter, taking an elephant ride across the Lak lake, challenging oneself in a trans-Viet trip by motor..., and has always received high appreaciation and compliment thanks to the creativeness and expertness from idea to operation. International customers’ confidence towards our service quality has also been strengthened by our professional, enthusiastic team of operators and tour guides, who are well-trained with various languages of English, French, German, Russian, Korean, Chinese, Spanish, Italian, etc. as well as comprehensive knowledge of Vietnam.
We have
also broadened our product range to serve foreign individual tourists with
daily Seat-in-Coach tours to Cu Chi, Tay Ninh, My Tho, Vinh Long, Vung Tau, Can
Gio as well as City tour and massage tour with pick-up service at home and
hotels in the center of Ho Chi Minh City, and with private and tailor-made
tours of both short-term and long-term to all destinations around Vietnam.
Currently our service network for international
CRUISE TRAVEL AND SHOREX
Being one of the first tourism companies to approach cruise market in the early 90s, Saigontourist Travel is now listed amongst the industry leaders in exploiting and developing cruise travel to Vietnam with comprehensive experiences and skills in serving small and mega cruise ships to the country, including luxury super yachts and sailing yachts. We have won the trust of international prestigious cruise lines thanks to diversified itineraries and services, well-trained and professional staff.
With our excursion and land tours at Vietnam’s ports of call, international passengers will have a chance to deeply experience Vietnam’s rich culture, history, customs and practices. In addition to leisure sight-seeing tours and travel services, Saigontourist Travel also provides ground handling and shipping services for guest boats, cruisers, and yachts to Vietnam. Since 2006, Saigontourist Travel has officially deployed the project of developing sea cruise travel of regular calls in Vietnam.
MICE TRAVEL (Meetings, Incentives, Conferences and Exhibitions)
Saigontourist Travel has always been a priority of companies, enterprises, entrepreneurs, schools… when choosing MICE tour operator thanks to our ability to satisfy various exquisite tastes and supplying all kinds of high-quality services throughout both MICE packages (traveling combined with meeting, conference, workshop, event, incentive, team-building and social program, etc.) and separated MICE services (meeting room, accommodation, meeting permits, visa, transfer, pre and post tours) both domestically and abroad.
With creative services, abundant organization experiences, professionalism, Saigontourist Travel has broadened both domestic customer markets as well as abroad ones (such as in Australia, Japan, China, Thailand, Cambodia, Hong Kong, Indonesia, etc.).
Especially, Saigontourist Travel has been the official tour operator for business trips and trade - promoting programs of Ho Chi Minh City’s authorities, and other domestic and international organizations. Every year, Saigontourist Travel participates in international MICE Fairs in Australia, Germany and Thailand to further attract more foreign partners and customers. Since 2003, we have become an official member of MICE Club in Vietnam.
BUSINESS TRAVEL SERVICE (BTS)
Our long-term partnership with highly-prestigious airlines, hotel chains, transportation companies, service suppliers and our personnel team specialized in BTS has enabled Saigontourist Travel to effectively provide packaged and separated BTS for many domestic and foreign entrepreneurs and enterprises.
By helping customers to save time and money, we have gained their trust in our BTS services throughout concluding contracts in package services of air-ticket, visa, passport, accommodation, transfer, seminar, workshop, travel program, business travel, market research & survey tour and premium travel.
OUTBOUND TRAVEL
Saigontourist Travel pays special attentions to developing products that approach worldwide cultures and civilizations.
Based on our partnership with many prestigious travel operators worldwide and our comprehensive market-demand understanding, we always update outbound tours in conformity with the industry seasons, and customers’ needs, incomes and ages, including leisure tours, market-research tours, business tours, MICE tours, medical treatment tours, relatives-visiting tours, culture and history exploring tours, tours for the elderly and gratitude-expressed tours, etc.
These products have been operated as both package and private tours for as also been developing regular and private outbound tours for both individual travelers and travel groups of the Vietnamese, over-sea Vietnamese and foreigners living in Vietnam, with a diversity of such destinations as ASEAN countries, Hong Kong, China, Belgium, Germany, France, Canada, Italia, Australia, New Zealand, the United States, Spain, Japan, South Korea, etc. Moreover, many enterprises, multi-national corporations, domestic organizations, as well as local authorities have continually chosen Saigontourist Travel for incentive trips, market research tours, commercial promotion programs, and so on.
DOMESTIC TRAVEL
Saigontourist Travel has perfected domestic travel products and services with diversified tour itineraries and guaranteed quality to various destinations throughout Vietnam for Vietnamese individual travelers around the world.
The company has strong reputation in serving big travel groups of foreign and domestic corporations, enterprises and companies with tailor-made tours under various topics such as MICE tour, outdoor tour, environment-friendly tour, studying tours, charity tour, etc.
Saigontourist Travel is also the first travel company in Vietnam launching “Travel Coupon” for individual travelers of regular tours. The “Travel Coupon” is issued based on our cooperation with foreign and domestic suppliers, able to replace cash for Saigontourist Travel’s services and allowing the end-users to choose their suitable services at their convenient time.
DOMESTIC AND INTERNATIONAL AIR TICKETING
Being recognized as one of the first air ticket agencies in Ho Chi Minh City, up to now, Saigontourist Travel has been operating as an official air ticket agency for most of Asian airlines (All Nippon Airways, Cathay Pacific, China Airlines, China Southern Airlines, Eva Air, Garuda Airlines, Korean Air, Malaysia Airlines, Pacific Airlines, Singapore Airlines, SiemReap Airways, Shanghai Airlines, Thai airways, Vietnam Airlines, Vasco, Japan Airlines…) as well as of European and American ones (Air France, American Airlines, British Airways, Continental Airlines, Lufthansa, Lauda Air, Qantas Airways, United airlines).
We are always willing to consult and serve customers the most suitable airline at the most appropriate costs. For your great convenience, air tickets can be booked directly at our office or by telephone, delivered at office or at home in Ho Chi Minh City with flexible payment methods: in cash, by bank transfers or credit cards. We also offer preferential costs for groups of tourists, groups of overseas–studying and -settlement.
CAR RENTING
With a modernly-facilitated car series with latest models from 4 to 45 seats, Saigontourist Travel is capable of meeting the diverse demands of both foreign and domestic customers with guaranteed safety provided by our experienced, dedicated, enthusiastic driver team who are always well aware of the top priority “always keeping car in good condition and driving in safe manner” for customers’ own benefits.
Apart from assuming all transferring services for inbound and
domestic tours, Saigontourist Travel also wins short-term and long-term car
rental contracts with many domestic and foreign individuals, organizations,
companies and representative offices.
It is our pride to be selected as the official car service supplier
for many
LABOR EXPORTING
Having developed close partnership with many worldwide prestigious organizations, Saigontourist Travel has competitive advantages in providing skillful labor force to hotels and restaurants in Japan, Taiwan, Malaysia…
Since August 2008, cooperation between Saigontourist Travel and many international cruise lines have officially been established to recruit staff for these corporation’s 5-star cruises, helping create employment for young labor generation in Vietnam and generate more foreign currency for the nation, especially contributing to the tourism industry’s training and adding labor forces with well-qualified professional and foreign language skills.
OVERSEAS STUDYING
Saigontourist Travel is committed to provide high-quality and trustworthy consulting services of overseas studying, satisfying both concerns and benefits of students and their parents. Currently, we have established bilateral cooperation with a list of internationally-licensed universities and educational organizations in Japan, the United States of America, Britain, Australia, Sweden, etc.
One of our annual activities is conducting many consulting programs
for Vietnamese pupils and students who wish to participate in summer training
courses, foreign language courses, cultural exchange programs, higher education
levels and many other training courses. Thanks to careful abroad educational
partner selection and our experienced consultants, customers can thoroughly put
their trusts in schools and institutions introduced by Saigontourist Travel.
TOUR GUIDE AND INTERPRETER FOR HIRING
Saigontourist Travel is able to meet promptly and in time all specific demands on experienced tour guides and interpreters who are expert at English, French, German, Japanese, Russian, Korean, Chinese, Spanish and Italian languages.
